New York Family-to-Family Health Care Information & Education Center

Health Care Information & Education Center

Parent to Parent of NYS is the Family Voices State Affiliate Organization (SAO) and the Family-to-Family Health Information Center (F2FHIC) in New York.

F2F HICs are uniquely able to help families because they are staffed by family members who have first-hand experience navigating the maze of health care services and programs for children and youth with special health care needs (CYSHCN). This intimate understanding of the issues that families face make F2F staff exceptionally qualified to help families navigate health systems and make informed decisions.

The Family-to-Family Health Information Center in New York State is a family-staffed organization that assists families of children and youth with special health care needs (CYSHCN) and the professionals who serve them. F2F HICs provide support, information, resources, and training around health issues. All F2F HICs have a strong commitment to and expertise about CYSHCN.

Our Family to Family HIC provides:

  • Assistance to families and professionals in navigating health care systems;
  • Information, education, training, support and referral services;
  • Outreach to underserved / underrepresented populations;
  • Guidance on health programs and policy;
  • Collaboration with other F2F HICs, family groups, and professionals in efforts to improve services for CYSHCN;

Typical questions that a parent or professional might ask an F2F HIC are:

  • Is there a health insurance program that will pay for my child’s medical needs?
  • Medicaid has denied payment of some of my child’s services. What do I do now?
  • My child is very medically complicated. How can I best work with her doctors?
  • Where can I find a support group for families of children with my child’s disability?
  • How can I assist my child in transitioning from pediatric to adult healthcare?

For further information about F2F HIC services, please contact Rocio Zumaya at [email protected]

This page is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $93,175. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit

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